Assignment

As the largest hospital system in Louisville, Kentucky, Norton Healthcare enjoys an excellent overall reputation. But despite its overall outstanding reputation, research indicated Norton did not rank at the top in any of its key service lines: Cancer, Heart, Neurosciences or OB/GYN. With an ultimate goal of increasing its percentage of private pay patients, our assignment was to develop a campaign to improve perceptions in those key service lines.

Approach

Under the tagline “Real People, Remarkable Care,” we developed a campaign using real clinicians and patients that demonstrated remarkable care in specific service lines. The campaign has helped to make a greater emotional connection with Norton’s audience, while reinforcing the clinical excellence provided at all Norton Healthcare facilities.